The Padely
Legal Pack.

Terms of Service

Padely is operated by Hiqma Labs Ltd (“Hiqma”, “Padely”, “we” or “us”). These terms cover the Padely website, app experience and related services. By creating an account, you agree to these terms, the Booking Policy and Community Standards. Nothing here removes statutory consumer rights.

Eligibility and accounts

• Padely is currently for people aged 18 or over.
• Provide accurate information, keep your sign-in secure and do not impersonate another person.
• Every account has a player identity. Coach Workspace requires a separate application and approval.

Padely’s role

Padely helps users discover coaches, request or book coaching, join group sessions, communicate, participate in leagues and make payments. Unless checkout expressly states otherwise, the coach supplies the coaching service and the coaching contract is between the player and coach. Padely facilitates the platform, payment status, support and complaints.

Payments and content

Prices and fees are shown before checkout. Stripe or another identified provider processes payment; Padely does not store full card details. You retain ownership of content you submit and give Hiqma the limited permission needed to host, process, secure and display it as part of Padely.

Safety and liability

Follow venue and coach instructions, assess whether you are fit to participate, and report unsafe or unlawful behaviour. Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.

Privacy Notice

Hiqma Labs Ltd is the controller of personal information used to operate Padely. We collect information needed for accounts, profiles, coaching, bookings, payments, messages, ratings, leagues, notifications, support, safety and optional video analysis.

Information and purposes

• Account information such as name, email, authentication identifier and security events.
• Profile and padel information including photo, area, preferred side, level, rating, matches and coaching history.
• Coach services, availability, qualifications, venues and payment onboarding.
• Requests, bookings, invitations, prices, payment/refund status and Stripe references.
• Messages, reports, support records, device data, diagnostics and consent choices.
• Location only where you enter it or grant device permission; media only where you submit it.

We normally rely on contract to provide requested features, legal obligation for required records, legitimate interests for proportionate security and improvement, and consent for optional marketing, non-essential analytics or optional sensitive information where required.

Sharing and retention

We share only as needed with relevant players, coaches and venues; Stripe and connected payment services; contracted hosting, authentication, messaging and support providers; professional advisers; and authorities where law or safety requires. We do not sell personal information. We retain data only as long as needed for the service, legal records, disputes and safety, then delete or anonymise it.

Your rights

You can ask the Padely support team for access to your data, a copy, correction, deletion, restriction or portability, and you can object to certain processing or withdraw consent. We may securely verify identity. We normally respond within one month, subject to lawful extensions and exemptions. You can also complain to the UK Information Commissioner’s Office.

Cookie Notice

Necessary technologies keep you signed in, secure Padely, remember privacy choices and complete bookings. Non-essential analytics, preference or marketing technologies must remain off until you choose them where consent is required. You can reject non-essential technologies and change your choices later.

Booking, cancellation and refunds

A request is not a confirmed booking. A session is confirmed only when Padely says it is confirmed and any required payment succeeds. The booking screen must show the coach, service, venue, date, time, duration, price and applicable cancellation terms before you pay.

• If a coach or responsible provider cancels, the player receives a full refund unless they freely accept a reschedule or credit.
• Player cancellations and no-shows follow the policy clearly shown before purchase, subject to consumer law.
• Date-specific leisure bookings may not have the usual 14-day cancellation right, but rights remain where the service is not supplied as agreed.
• Approved refunds return to the original payment method; bank processing time may vary.

Community Standards

Be genuine, safe and respectful. Padely prohibits harassment, discrimination, threats, stalking, sexual misconduct, fraud, false credentials, payment abuse, exploitation, illegal content, doxxing, spam, malware and misuse of another person’s private or copyrighted material. Users can report concerns. Hiqma may remove content, restrict contact, pause payments or suspend accounts and will provide an appeal route where appropriate.

Coach Terms

Coaches provide services independently and are not Hiqma employees. A coach must provide accurate listings, deliver services with reasonable care and skill, keep availability current, hold any qualifications, insurance, safeguarding checks and venue permissions required, follow the cancellation policy shown at booking, and use player information only for the relevant service and lawful records. Applying does not guarantee approval.